Sales Policy

Welcome to Fivasonali! This Sales Policy outlines the terms and conditions governing the purchase of products through our website (https://fivasonali.com) and physical store. By placing an order with us, you agree to the following terms:

1. General Information

  • Company Address: 418 Bailey Ave, Wedowee, Alabama (AL), 36278

  • Phone Number: (256) 357-0078

  • Email: info@fivasonali.com

2. Ordering Process

  • Orders can be placed online through our website or in-store.

  • Upon successful order placement, you will receive an order confirmation email with details of your purchase.

  • Fivasonali reserves the right to cancel orders due to stock unavailability, pricing errors, or payment issues. In such cases, customers will be notified promptly.

3. Pricing

  • All prices are listed in USD and include applicable taxes unless stated otherwise.

  • Prices are subject to change without notice. However, the price displayed at the time of purchase will be honored.

  • Promotional discounts and coupon codes must be applied at checkout and cannot be retroactively added to completed orders.

4. Payment Terms

  • Payments can be made using major credit cards, debit cards, and other payment methods listed on our website.

  • Full payment is required at the time of purchase unless otherwise agreed upon.

  • Fivasonali employs secure payment gateways to ensure customer data protection.

5. Shipping and Delivery

  • We offer domestic shipping within the United States. Shipping rates and estimated delivery times are provided during checkout.

  • Orders are processed within 1-3 business days. Shipping times may vary depending on the destination.

  • Customers will receive tracking information once their order is shipped.

  • Delays due to unforeseen circumstances, such as carrier issues or natural disasters, are beyond our control.

6. In-Store Pickup

  • Customers may choose to pick up their orders at our physical store location.

  • You will be notified via email when your order is ready for pickup. Please bring a valid ID and order confirmation.

7. Return and Refund Policy

  • Eligible items can be returned within 30 days of purchase for a refund or exchange.

  • Items must be unused, in their original packaging, and accompanied by proof of purchase.

  • Refunds will be processed to the original payment method within 5-7 business days of receiving the returned item.

  • Certain items, such as clearance products, may be non-returnable. Please check the product description for return eligibility.

8. Warranty

  • Select products may include a manufacturer’s warranty. Details will be provided in the product listing or upon request.

  • Fivasonali does not offer additional warranties beyond those provided by the manufacturer.

9. Customer Support

  • For inquiries about orders, shipping, or returns, please contact our customer service team:

    • Email: info@fivasonali.com

    • Phone: (256) 357-0078

    • Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (CST)

10. Governing Law

  • This Sales Policy is governed by the laws of the State of Alabama, USA.

  • Any disputes arising from this policy will be resolved in the courts of Alabama.

11. Changes to This Policy

  • Fivasonali reserves the right to modify this Sales Policy at any time. Updates will be posted on our website, and the effective date will be revised accordingly.